Slack Integration

Connect a Chatolia agent to Slack so your team can chat with it inside a channel.

Connect an agent

1. Open your agent in the dashboard.
2. Click Integrations → Slack → Connect to Slack.

3. Complete the Slack install and choose the channel you want to connect.

4. In Slack, invite the bot to the channel (for example: @chatolia).

5. Mention the bot to start chatting.

Each connected channel becomes a Slack channel binding for this agent.

Notes:

• Slack is available on paid plans (Hobby/Standard/Pro).
• To connect another channel, run the install flow again (Configure → Add channel).

How replies work

• Agent instructions apply: Slack uses your agent’s system prompt/instructions.
• Training data applies: Slack replies use the agent’s trained knowledge base (the same retrieval behavior as the website chat).
• Threads create separate conversations: when you reply in a Slack thread, Chatolia creates a separate conversation per thread for cleaner history.

Trigger mode (per channel)

In the Integrations sheet, each channel has a trigger mode:

• Mentions only (default): the bot replies only when you mention it.
• All messages: the bot replies to every message in that bound channel.

Use Mentions only for busy channels. Use All messages for a dedicated bot channel (for example, #support-bot).

Usage, models, and billing

• Slack messages consume your workspace message credits (same as normal chat).
• The agent’s default model is used, but model access is enforced by plan.
• If your workspace is out of credits, Chatolia will respond with an upgrade/top‑up prompt.

Disconnect

• Unbind removes a single channel binding.
• Disconnect all removes all Slack bindings for the agent.